Cancellation/Refund Policies

Refund Policy

Returns

All solutions are sold “with customization to your branding with app icons, color and splash screen and names and installation of web/admin on your hosting”. You assume the responsibility for your purchase, and no refunds will be issued.

To be eligible for a refund, all the information must have been provided by you at the time of payment for the solution and we have not met our written solution features or deadlines.

We only provide custom coded solutions which are not eligible to be refunded or returned as we get the payment we immediately dispatch the source codes to the customer.

Additional non-returnable items:

• Add-ons Purchased
• Hosting Services
• SEO Services

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase to anyone else.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.